Pakistan Hajj Volunteer Group (PHVG), a volunteer service organization of Pakistani expatriates in Saudi Arabia, started working in Mina with 109 volunteers in 2011 and this number kept on increasing after successful operation and apprecitaion of services specially by Pakistani Community. PHVG deployed more than 1,200 volunteers to serve pilgrims in Mina and other holy sites during 10th to 12th Dhul Hajj during Hajj 1434 (2013),1435 (2014) and 1436 (2015). During 2016, owing to unavoidable circumstances, PHVG was able to deploy about 600 Volunteers in Mina and planned number of volunteers for this year ( 2017 ) are more than 1,500. PHVG volunteers extended their services for pilgrims with the support of Pakistan Hajj Mission and some influential person from Pakistani community from Jeddah.
Every year PHVG mobilizes volunteers from various parts of the Kingdom and conducted several training sessions in order to fully prepare volunteers with necessary information and skills for effective performance of various services for pilgrims. Up to 7th Dhul Hajj, volunteers from Makkah are reaching to about 80,000 Pakistani pilgrims in their buildings and provided guidance for performance of rituals of Hajj and understanding of locations in Mina, Muzdalifa and Arafat.
During previous Hajj operations from 10th to 12 Dhul Hajj, teams of 12 to 15 volunteers were deployed at all key locations in Mina to assist pilgrims round the clock. More than 150,000 lost pilgrims were guided by dedicated volunteers towards their Makatab (Tents in Mina), whereas, hundreds of sick and elderly pilgrims were taken to their locations and hospitals with the help of wheelchairs.
One control room was set up, just outside Mina, in Aziza district of Makkah to provide guidance to volunteers and pilgrims with 24 hours help line numbers. It was fully equipped with South Asian Makatab maps, Pakistani pilgrim’s building maps in Makkah and emergency contact numbers to extend full support for pilgrims outside Mina as well.